若者はAIが生成する返答に安らぎを見出す(Young people find comfort in AI-generated responses)

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2024-05-21 ミシガン大学

若者はインターネットを通じて友人からサポートを求めますが、必ずしも有益な反応が得られるとは限りません。ミシガン大学とドレクセル大学の研究によれば、AI技術の進歩がこの問題に役立つ可能性があります。研究では、18歳から24歳の622人の若者が、人間とAIの反応を評価しました。関係性や自己表現、身体的健康についてのAI生成の回答は好意的に受け取られましたが、自殺念慮などの敏感な話題については人間の反応が強く好まれました。この研究は、AIが若者を安全かつ効果的に支援する方法を理解するために重要であり、AIの限界についても慎重に伝える必要があると示唆しています。

<関連情報>

若者のピアサポートにおけるAIの役割:人間による対応とAIによる対応の嗜好に関する研究 The Role of AI in Peer Support for Young People: A Study of Preferences for Human- and AI-Generated Responses

Jordyn Young,Laala M Jawara,Diep N Nguyen,Brian Daly,Jina Huh-Yoo,Afsaneh Razi
CHI ’24: Proceedings of the CHI Conference on Human Factors in Computing Systems  Published:11 May 2024
DOI:https://doi.org/10.1145/3613904.3642574

若者はAIが生成する返答に安らぎを見出す(Young people find comfort in AI-generated responses)

Abstract

Generative Artificial Intelligence (AI) is integrated into everyday technology, including news, education, and social media. AI has further pervaded private conversations as conversational partners, auto-completion, and response suggestions. As social media becomes young people’s main method of peer support exchange, we need to understand when and how AI can facilitate and assist in such exchanges in a beneficial, safe, and socially appropriate way. We asked 622 young people to complete an online survey and evaluate blinded human- and AI-generated responses to help-seeking messages. We found that participants preferred the AI-generated response to situations about relationships, self-expression, and physical health. However, when addressing a sensitive topic, like suicidal thoughts, young people preferred the human response. We also discuss the role of training in online peer support exchange and its implications for supporting young people’s well-being. Disclaimer: This paper includes sensitive topics, including suicide ideation. Reader discretion is advised.

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